The World of the Smaller Catalogues 7. February 2013 paul.bentham@robinsons-uk.com Behind the Scenes (0) As HMV, Blockbusters, Jessops and many others have found recently, if something can be downloaded these days, there's far less demand for the physical version of it. While we've certainly noticed that we don't sell the same proportion of books and DVDs that we used to, thankfully, most of our range... [More]
Beating the Weather - Where We Can... 18. January 2013 paul.bentham@robinsons-uk.com News (0) With significant levels of snowfall across the country - and more to come - here's your at-a-glance guide to see how our stores and services are affected by the weather (or not) this weekend: Mail Order Service: Fully-functioning and open as normal - although we can't promise that all deli... [More]
Robinsons Launch ‘Rider Rewards’! 11. December 2012 paul.bentham@robinsons-uk.com News (0) Robinsons, the UK's number one equestrian provider is pleased to announce the launch of a new customer points programme to help riders get the most from their horsey purchases – and we're calling it 'Rider Rewards'. We're all familiar with the idea of so-called 'loyalty schemes', many of us will ha... [More]
Return of the Cosy Pony! 28. November 2012 paul.bentham@robinsons-uk.com Behind the Scenes (0) We all love a good comeback, don't we? Take That seem to be selling more music and more concert tickets than ever and how else can you describe 'Strictly Come Dancing' other than a turbo-charged, celebrity-filled version of the original, long-running 'Come Dancing'? In the spirit of looking to the... [More]
Pay with PayPal at Robinsons! 19. November 2012 paul.bentham@robinsons-uk.com News (0) Robinsons, the UK's number one equestrian provider has joined the likes of John Lewis and Argos in accepting PayPal as a payment option. The Robinsons website will now give customers the choice to pay by credit or debit card, as normal, with the additional choice of payment by PayPal, the online pa... [More]
How 'Antlers for Horses' Became Popular 9. November 2012 paul.bentham@robinsons-uk.com Behind the Scenes (0) Sometimes, the success of something is all about being in the right place at the right time. We could never have predicted the success of such a silly product as the Horse Head Antler which first appeared in a Robinsons catalogue in 1992. This 'silly' product has since stood the test of time and i... [More]
Spend £75 Online and we'll pay the Postage!* (This Offer Has Now Ended) 26. October 2012 paul.bentham@robinsons-uk.com News (0) Please note, this offer ended on December 18th 2012 Cold weather. Nights drawing in. Christmas on the horizon. It's that time of year when there always seems to be lots of reasons to replace this item or buy that gift. We know that customers tend to spend more at this time of year and we've deci... [More]
Here Comes the F-Word…Frost! 24. October 2012 paul.bentham@robinsons-uk.com Help & Advice (0) You probably won't need me to tell you that the weather's about to make a change for the colder in the next few days. It's that time of year when you listen to weather forecast waiting to hear the first use of the f-word – 'frost'! Here's the temperature map provided by the Met Office website for ... [More]
Longer Call Centre Opening – Back by Popular Demand, until December 19th 23. October 2012 paul.bentham@robinsons-uk.com News (0) This week, we took the decision to extend our Contact Centre opening hours from 8am to 7pm on weekdays, 9am to 3pm on Saturdays and 10am to 3pm on Sundays. Not only will this enable anyone to speak to our team to place an order or make an enquiry, it will also mean that our Live Chat online assista... [More]
The Importance of Being Honest… 17. October 2012 paul.bentham@robinsons-uk.com Behind the Scenes (0) …or ‘Who on Earth are Feefo and Why are they Emailing Me?’ If you’ve placed an order from Robinsons this year, it’s likely you’ll have received an email from a company called Feefo in the days and weeks that followed to ask you to rate the items and the service you received. Of course, I ex... [More]