Hanging on the Telephone? 29. January 2009 paul.bentham@robinsons-uk.com Behind the Scenes (0) UPDATE: As of 9:40 this morning (30th Jan), our phone lines are back on! Our Call Centre team are now ready and waiting to hear from you. We offer our sincere apologies to anyone inconvenienced by this failure, caused by a traffic accident in our local area. This being a technical matter, experience tells us that services may still take time to stabilise. If you continue to experience any difficulties on any of our telephone lines, please contact customer.service@robinsons-uk.com and we'll take the appropriate action. Thanks for your patience. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ If you've been trying to call us this week, wondering why we haven't picked up, don't worry - we're still here! On Tuesday afternoon, a car crashed into one of those metal cabinets you often see by the side of the road, a telephone substation which just happened to contain the circuitry that carries all our telephone lines. Despite repeated assurances that the service will be resumed, we are still unable to make or receive external calls from our Head Office and Call Centre in Bryn. Furthermore, as we operate the lines to our stores from here, this outage also affects the lines at Ashton and at Cannock. Please bear with us while we wait for service to return. We are naturally as keen to return to normal connectivity as you are. We appreciate that this situation has been caused by an accident but we are increasingly frustrated by the network operator's continuing difficulties in returning the service to normal. It would be churlish to name them, but let's just say that we won't be buying any train or airline tickets from them anytime soon! I promise that we'll do all we can to get make our phones available to take you call. In the words of Blondie (now touring again, according to their website), I'll leave you with these words for now: Oh why can't we talk again Oh why can't we talk again Oh why can't we talk again Don't leave me hanging on the telephone Don't leave me hanging on the telephone Tweet